Refund policy
At BASTILLA, We take pride in creating high quality linen tableware. If you're not completely satisfied with your purchase, we're here to help.
RETURNS
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We reserve the right to refuse returns that do not meet these conditions.
Unfortunately, we cannot accept returns on sale items or gift cards.
We also won't accept a return simply because you changed your mind.
NON- RETURNABLE ITEMS
The following items cannot be returned unless they are faulty or incorrect
- Custom-made or personalised linen products.
- Clearance or final sale items.
- Gift Cards
FAULTY OR INCORRECT ITEMS
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging.
We will arrange a replacement, repair or full refund at no additional cost.
REFUNDS
Once your return has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5-10 business days. Processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error or a faulty product.
Please note that returns will need to be sent to the following address: 12 Cosgrove Street, Balcatta WA 6021
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@bastilla.store.